Patient Information

For more information on haematological and oncological disorders please visit:

Frequently Asked Questions

What is a Haematologist?

Haematologists are experts in looking after patients with disorders which involve the blood or blood forming organs. This includes patients with clotting or bleeding problems, thalassemia & other haemoglobin disorders, and cancers such as leukaemia, lymphoma and myeloma. We also manage patients who require transfusion of blood or other blood products.

What is a Medical Oncologist?

Medical oncologists are experts in looking after patients with cancer and are often the main health care provider for someone who has cancer. Usually, a medical oncologist manages a person’s care and treatment once he or she is diagnosed with cancer. In addition to administering chemotherapy and targeted therapies, they provide supportive care and may coordinate treatment given by other specialists.

What services do we offer?

We offer private consultations with our specialists. For a list of our specialists, please visit the ‘OUR SPECIALISTS’ page or for further details, please contact us on (03) 9459 5333.

For non-English speaking clients

We use the Translating and Interpreting Service (TIS National) which provides interpreting services to people who do not speak English that need to communicate with their non-English speaking clients.

How do I make a booking?

To schedule an appointment or for any further enquiries, please call reception on (03) 9459 5333.

Do I need a referral?

Yes, you need a current referral to see our specialists. This will ensure you can claim your entitled rebate from Medicare.

How long does a referral remain current?

A referral from a specialist is valid for 3 months only. A referral from your GP will be valid for 12 months, or longer if specified by your GP.

What do I need to bring with me on the day?

Please have your referral letter and all relevant results sent to our rooms prior to your appointment. This can be done via email (reception@ehog.com.au) or by fax on (03) 9457 6602.

If you are unable to do this, please bring your referral and relevant results with you on the day. Please also bring a list of your current medications.

We require your Medicare card and health insurance details on the day.

The New Patient form that can filled in on arrival, or downloaded and completed in advance.

How do I find my way to the clinic?

We are located at 11A Martin Street Heidelberg.

Will I be able to claim from medicare or my Health Fund?

In our private rooms you will be able to claim a rebate from Medicare. When you are an inpatient, you are covered by your health fund.

What pathology providers do we use?